At Dundas Building Surveying, we take all concerns seriously and are committed to resolving complaints in a fair and timely manner. Our complaints process has three stages:
Stage 1 – Initial Query
If you have a query or minor concern about your report or service received, please contact our office directly. We often find that most issues can be resolved quickly and informally.
Contact:
📧 info@dundasbuildingsurveying.com
đź“ž 07395 004 800
We aim to respond within 3 working days and to resolve most informal queries within 7 working days.
Stage 2 – Formal Complaint
If you remain dissatisfied, or the matter requires further attention, you may escalate it to a formal complaint by completing our Complaint Form, available on our website.
Once received:
- We will acknowledge your complaint within 3 working days.
- A thorough investigation will be conducted by a senior member of the team.
- We may request to visit the property and review any supporting documents, including photographs, quotes, and third-party correspondence relevant to the issue.
- You will receive a written response within 14 working days of us receiving your completed form and any necessary supporting documents.
Stage 3 – Final Review
If you remain dissatisfied with the outcome of your formal complaint, you may request a final review by the company director.
The director will:
- Personally review your case, including all previous correspondence and findings.
- Issue a final written decision within 10 working days of receiving your request.
This will conclude our internal complaints process.